Privacy policy

Reid Heating & Air Privacy Policy Effective Date: 2/1/2026

1. Introduction

Welcome to Reid Heating & Air ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us through our website, www.ReidHeatingandAir.com .

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

2. Information We Collect

A. Personal Information You Provide

When you interact with our website, you may voluntarily provide:

• Name
• Email address
• Phone number
• Mailing address
• Service request details
• Any information submitted through contact forms, appointment requests, or communications

B. Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time and date of visits
• Referring website addresses

C. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve website functionality, analyze traffic, remember user preferences, and support marketing efforts. You may disable cookies through your browser settings, though some features may not function properly.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and service requests
• Schedule appointments and provide HVAC services
• Communicate with customers
• Send service reminders or promotional messages (when permitted by law)
• Improve our website and customer experience
• Maintain security and prevent fraud
• Comply with legal obligations

4. Text Messaging & Email Communications

If you provide your phone number or email address, you may receive communications related to service updates, appointment confirmations, customer support, and promotional offers.

You may opt out at any time by:

• Following unsubscribe instructions in emails
• Replying STOP to text messages (where applicable)
• Contacting us directly

5. Sharing of Information

Reid Heating & Air does not sell your personal information.

We may share information only with:

• Service providers who help operate our business (website hosting, payment processing, marketing platforms)
• Contractors or technicians as necessary to provide services
• Legal authorities when required by law or to protect our rights

All third parties are expected to maintain confidentiality and security of your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no internet transmission or storage system is guaranteed to be 100% secure.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Children's Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

9. Your Privacy Rights

Depending on your location, you may have the right to request access to your personal information, request correction or deletion of your data, and opt out of marketing communications.

To exercise these rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

Reid Heating & Air Phone: (803) 366-1855 Website: www.ReidHeatingandAir.com Email: contact@reidheatingandair.com