TROUBLESHOOTING

Before calling for HVAC emergency service , please read the tips below. It may prevent a service call or help us diagnose your problem quicker.

ASK YOUR QUESTION

NO COOLING AIR CONDITIONER

AIR CONDITIONER - NO COOLING

  • Check the settings on your thermostat . Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the air conditioner is operating.
  • Try to get the air conditioner to turn on by lowering the thermostat to its lowest temperature setting.
  • If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
  • Make sure all registers are open and not obstructed.
  • Check the power disconnect switch by each unit (outdoor and indoor).
  • Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
  • If the problem persists, please call us.
NO HEATING HEAT PUMP

HEAT PUMP - NO HEATING

  • Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the heat pump is operating.
  • Try to get the heat pump to turn on by raising the thermostat to its highest temperature setting.
  • If the air flow out of your registers seems low, check the air filter . An extremely dirty air filter can block air flow.
  • Make sure all registers are open and not obstructed.
  • Check the power disconnect switch by each unit (outdoor and indoor).
  • Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
  • If the problem persists, please call us.
NO COOLINGHEAT PUMP

HEAT PUMP - NO COOLING

  • Check the settings on your thermostat. Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the heat pump is operating.
  • Try to get the heat pump to turn on by lowering the thermostat to its lowest temperature setting.
  • If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
  • Make sure all registers are open and not obstructed.
  • Check the power disconnect switch by each unit (outdoor and indoor).
  • Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
  • If the problem persists, please call us.
NO HEATING GAS FURNACE

GAS FURNACE - NO HEATING

  • Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the furnace is operating.
  • Try to get the furnace to turn on by raising the thermostat to its highest temperature setting.
  • If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
  • Make sure all registers are open and not obstructed.
  • Check the power disconnect switch by the furnace.
  • Check the fuse/breaker at the electrical panel for the furnace.
  • Check to make sure the gas control valve to the furnace is open.
  • Check the pilot light. (Electronic ignitions will not have a pilot light).
  • If the problem persists, please call us.

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Reviews

What Our Clients Say

4.84 average rating from 234 reviews

These guys are great. Brent called me ahead of time to make sure we knew he was on the way. Brent found the problem right away and fixed it. He even suggested some repairs to help me stay ahead of the game. Thanks Brent and Reid Heating and Air.

R Ryan Neelands Rock Hill, SC

Summer tune up

We had Caiden and Dalton come out today and as always they were awesome. It was just a tune up but they are always so nice & professional.

A Angie Kettelhut Rock Hill, SC

AC yearly check up

I had my annual ac check-up today. Caiden was my service tech and has taken care of my unit before. He was on time, very pleasant, thorough, speedy and willing to answer any questions. I would highly recommend Reid for any heating or AC needs.

J Janet Rock Hill, SC

A/C maintenance

They were a little early. Spoke with me and went right to work. I have dealt with Reid Heating for over 20 years. They have always given great service.

G Georgette Martin Rock Hill, SC

New HVAC

Super friendly, patient and knowledgeable. Cleaned up when finished and took time to explain how the new system will work.

O Olivia Shepherd Rock Hill, SC

Semi-annual check up

As usual, the technician was right on time, friendly and courteous. Did his job and was on his way. Always depend on Reid HVAC to do a great job.

S Sylvia Rockholt Rock Hill, SC
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